UNIT 6 --- English for Work ( Part 2 ) > Checking Guests In and Out

    English for Work ( Part 2 )

Checking Guests In and Out

Check In

        Front Desk Receptionist

• What name is the reservation under?
• How long will you be staying?
• Are you planning on checking out tomorrow?
• I'm afraid you can't check in until after 4:00 pm.
• What type of vehicle are you driving?
• Do you know the license plate number of your vehicle?
• Complimentary breakfast is served in the lobby between 8 and 10 am.
• I'll give you two room keys.
• The dining room is on the main floor at the end of the hall.
• The weight room and sauna are on the top floor.
• Just call the front desk if you need any extra towels or pillows.

          Guest• We have a reservation under Jill McMann.
• Do you have any vacancies?
• Is the hotel booked, or can we get a room for tonight?
• How do we get to our room from here?
• Is it okay to park out front?
• What time is the pool open until?
• What time is breakfast served at?
• Is it too early to check in?
• Can we get a wake-up call?
• When is check out time?

Check Out

        Front Desk Receptionist
• Are you ready to check out?
• What room were you in?
• How was your stay?
• Was everything satisfactory?
• Will you be putting this on your card?
• And how will you be paying for this?
• Would you like to speak to the hotel manager on duty?
• I'll just need your room keys, please.
• Enjoy the rest of your holiday.
• Have a safe trip home.

          Guest• We're checking out of room 401.
• Sorry we're a bit late checking-out.
• I'm afraid we overslept/slept in.
• We really enjoyed our stay.
• We have a few complaints.
• We'll be back next time we're in town.

Sample Conversation

Receptionist : Hi there. Are you checking out now?

Guest : Yes, sorry. I know we're a few minutes late.

Receptionist : That's no problem. It's always really busy at check out time anyway.

Guest : Oh, really. The last hotel we stayed in charged us for a late check out.

Receptionist : The hotel isn't booked this week, so it's not a problem. How was everything?

Guest : The room was great. The beds were really comfortable, and we weren't expecting our own fridge.

Receptionist : I'm glad you liked it.

Guest : The kids were disappointed that the pool wasn't open this morning, though.

Receptionist : I apologize for that. We can't get a cleaner in any earlier than 10 am.

Guest : Well we had a nice swim last night anyhow.

Receptionist : Will you be putting this on your credit card?

Guest : No. I'll pay cash.

Receptionist : OK. So the total comes to $123.67, including tax.

Guest : I thought it was $115 even. That's what they said yesterday when we checked in.

Receptionist : Yes, but there is an extra room charge on your bill.

Guest : Oh, I forgot. My husband ordered a plate of nachos. Sorry.

Receptionist : No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.