English for Airline Staff Getting airline passengers safely and happily from one destination to another requires teamwork. The airline industry employs many different people, from pilots and flight crew to caterers and grounds crew. Many of these jobs require communication in English, whether it be among co-workers or with passengers. Most airline companies require that the flight crew be fluent in at least two languages. English is the most common second language that crew members need to learn. Whether your job is to book passengers on their flights, assist passengers with luggage, or fly the airplane itself, these pages can help you learn important words and expressions to use on the job in the airline industry. Read through the vocabulary, listen to the spoken English, and take the quizzes to test your comprehension.
Checking In Passengers
Check-in Assistant
- Can I see your ticket, please?
- Do you have your passport with you?
- I'm afraid your passport has expired.
- Do you have a second piece of identification?
- I'll need to see your child's birth certificate.
- How many bags are you checking?
- Will you be bringing a carry-on bag?
- I'm afraid that bag exceeds the size restrictions.
- Did you pack your bags yourself?
- Would you like an aisle or a window seat?
- Would you like a wheelchair?
- You'll board at Gate 7.
- Please be at the gate thirty minutes before your scheduled flight.
- Did you need any tags for your luggage?
- Your flight is expected to take off on time.
- Your flight has been delayed by one hour.
- Flight 87B to Toronto has been canceled.
- I'm afraid you're too late to check-in.
- Your flight is overbooked. Would you be interested in giving up your seat?
- Enjoy your flight.
Passenger
- I'm not sure which of these papers is my ticket.
- Is it possible to get an aisle seat?
- I requested a vegetarian meal. Can you check to confirm?
- Can I take my child through security?
- Is the flight on time?
- Will they be serving a meal today?
- Will they be showing an inflight movie?
- Where can I get a luggage cart?
- Can I use my laptop on board?
Sample Conversation
Check-in Assistant : Hello. Are you flying to St. Martin today?
Passenger : Yes, I have my ticket here.
Check-in Assistant : Great. I'll need to see your passport as well.
Passenger : I have an e-ticket. Uh...is this the part you need?
Check-in Assistant : Actually I just need your name and I can find you on the computer.
Passenger : Oh OK. It's Bates. Frank Bates.
Check-in Assistant : Great. Here we are. Oh, you're traveling with an infant today.
Passenger : Yes, my daughter Mia. She's 14 months.
Check-in Assistant : Okay. I'll need to see your daughter's birth certificate to prove that she is under two years of age.
Passenger : Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if she gets fussy.
Check-in Assistant : Sure. I'll put you near the washroom too.
Passenger : Thanks. Can I take my stroller to the gate?
Check-in Assistant : Yes, we'll check it in the over-sized luggage after you board. Are you just checking these two bags today?
Passenger : Yes, I'll take my knapsack as my carry-on.
Check-in Assistant : Did you pack these bags yourself?
Passenger : Yes.
Check-in Assistant : Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be able to preboard because you are traveling with an infant. Our flight crew will have some special instructions for take-off and landing.
- Airline Announcements
Listen to some typical public announcements made in an airport or airplane.
- Pre-boarding Announcement
Good afternoon passengers. This is the pre-boarding annoucement for flight 89B to Rome. We are now inviting those passengers with small children, and any passengers requiring special assistance, to begin boarding at this time. Please have your boarding pass and identification ready. Regular boarding will begin in approximately ten minutes time. Thank you.
- Final Boarding Announcement
This is the final boarding call for passengers Erin and Fred Collins booked on flight 372A to Kansas City. Please proceed to gate 3 immediately. The final checks are being completed and the captain will order for the doors of the aircraft to close in approximately five minutes time. I repeat. This is the final boarding call for Erin and Fred Collins. Thank you.
- Pre-flight Announcement
Ladies and gentlemen, welcome onboard Flight 4B7 with service from Hong Kong to San Francisco. We are currently third in line for take-off and are expected to be in the air in approximately seven minutes time. We ask that you please fasten your seatbelts at this time and secure all baggage underneath your seat or in the overhead compartments. We also ask that your seats and table trays are in the upright position for take-off. Please turn off all personal electronic devices, including laptops and cell phones. Smoking is prohibited for the duration of the flight. Thank you for choosing Mountain Airlines. Enjoy your flight.
- Captain's Announcement
Good afternoon passengers. This is your captain speaking. First I'd like to welcome everyone on Rightwing Flight 86A. We are currently cruising at an altitude of 33, 000 feet at an airspeed of 400 miles per hour. The time is 1:25 pm. The weather looks good and with the tailwind on our side we are expecting to land in London approximately fifteen minutes ahead of schedule. The weather in London is clear and sunny, with a high of 25 degrees for this afternoon. If the weather cooperates we should get a great view of the city as we descend. The cabin crew will be coming around in about twenty minutes time to offer you a light snack and beverage, and the inflight movie will begin shortly after that. I'll talk to you again before we reach our destination. Until then, sit back, relax and enjoy the rest of the flight.
- Safety Briefing
Ladies and gentlemen, on behalf of the crew I ask that you please direct your attention to the monitors above as we review the emergency procedures. There are six emergency exits on this aircraft. Take a moment to locate the exit closest to you. Note that the nearest exit may be behind you. Count the number of rows to this exit. Should the cabin experience sudden pressure loss, stay calm and listen for instructions from the cabin crew. Oxygen masks will drop down from above your seat. Place the mask over your mouth and nose, like this. Pull the strap to tighten it. If you are traveling with children, make sure that your own mask is on first before helping your children. In the unlikely event of an emergency landing and evacuation, leave your carry-on items behind. Life rafts are located below your seats and emergency lighting will lead you to your closest exit and slide. We ask that you make sure that all carry-on luggage is stowed away safely during the flight. While we wait for take off, please take a moment to review the safety data card in the seat pocket in front of you.
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